Not quite sure? No problem! We offer a 30 day return policy. Just return your item/s to us within 30 days of delivery for a refund or exchange. If sale or clearance items are purchased you are able to return your items within 14 days of you receiving your order for a store credit, exchange or refund.
All refunds will be issued to the original method of payment and in the original tender currency within 14 days of receiving the order back from the customer. We do not refund on postage cost and your refund will be for the amount you paid for the item at time of purchase as long as the item is the correct condition as stated below.
Please be aware that your bank can take up to 3-7 working days for your refund to show back into your account. Please allow up to this time before contacting us.
Please take extra care when trying your items on.
Goods returned must be undamaged and unworn, in their original packaging complete with all / any tags and labels attached. Where goods are received back in an unsatisfactory condition an amount might be deducted from the refund to reflect the amount by which the value of order has been reduced.
All return postage costs are non-refundable (Unless the item is faulty) and we do not currently offer pre-paid returns.
We would recommend that you send items either signed for or recorded delivery. Flamingo and Fox will not be held responsible for any missing parcels on the customer’s behalf.
In the event that we do not receive your returned goods, we will ask you to provide the proof of posting from your Post office or delivery service you used. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.
If you have received an incorrect, faulty or damaged item, please contact our Customer Service Team via our email address as soon as possible.
Please note that as permitted by law, the maximum refund on delivery cost will be the the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of goods within 3-5 days at one cost but you choose to have the goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid selecting the cheaper delivery option.
Please enclose your return note with details of your order ID and full name the order was made under, this will help us to resolve any refunds or exchanges a lot quicker.
Flamingo and Fox Group
C/O Vero limited